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Owned and operated by Yankee Independent, we are here to answer questions about mobility solutions and aging in place.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status from our carrier's website at any time.
What is your return policy?
We offer 30-Day Returns on eligible items. If a product does not meet your needs, please refer to our Return Policy page for complete details on how to start a return.
Can I exchange a mobility product for a different model?
Yes, if the product is within the return window and in its original condition, we can help you exchange it for a model that better fits your needs. Contact our team to get started.
How do I choose the right electric wheelchair or mobility scooter?
Selecting the right mobility solution depends on factors like weight capacity, indoor or outdoor use, and the user's daily routine. Our team is happy to walk you through options to find the best fit.
Do your patient lifts work for home use?
Yes, our patient lifts are designed with home environments in mind, supporting safe and comfortable transfers for individuals aging in place. Each product listing includes detailed specs and weight ratings.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Compassionate Support
Our team understands the importance of keeping your loved ones comfortable and safe at home.
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Your personal and payment information is protected with industry-standard encryption on every transaction.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
If a product is not the right fit, our 30-Day Returns policy gives you time to find the right solution.
